Shipping Policy
Please allow 24 hours for all your orders to processed. Holidays are excluded. You can have orders delivered to a specific address you choose (home, work, etc. never a PO Box). Standard deliveries from our store take 3 to 5 working days, while express deliveries take 1 to 3 working days. Express delivery carries a surcharge. Orders that arrive after 3:00 PM won’t be processed until the next business day. At this time, we only ship within the United States.
Easy Payment
We offer the following payment methods: Visa, Master Card, American Express, Discover, and PayPal. If you have any issue processing your credit card payment, please send us an email on our contact page and we will try to help you as fast as possible.
Return Policy
Unopened items can be returned for any reason. Simply send the items back to us within 10 days of receipt and we will refund your money. When we receive your package, we will credit the card you paid us with for the full purchase price of your product minus any shipping fees.
We apologize, but because of product shelf-life products returned after 10 days will have a 20% restocking fee. We are not able to accept returns on products after 30 days.
At organicfoodsvillage.com we do our best to package your product(s) so they will arrive to you in excellent condition. Unfortunately, once the package leaves our warehouse, it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers.
Product return instructions
1. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
2. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
3. Use the mailing address label below to address your return shipment.
4. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please contact us first in order to receive a return authorization.)